Now Shipping to the USA and Internationally with DHL

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Shipping Terms & Conditions 

If you have any questions about shipping ou can reach us by phone at 416-972-7652 or toll free at 1-800-649-3120

 

Canada

Please use our shipping rates calculator to get a shipping quotation. At check out please select your desired level of service from the drop-down menu.  Some oversized items will not qualify for postal rates and UPS or DHL rates will be required. All furniture items will require a freight quote.

Our goal is to offer fast delivery at the lowest cost available. We ship in-stock items within 48 hours, orders received weekends will start to be processed on the following Monday. Most items will be delivered with in Canada in 2 to 10 days but may take longer to the Territories or remote locations.

For local customers ...If you would like to collect in person. You will need to fill in your address along with your billing information, but you will be offered a "Collect in Person-Free" option on the next step. We will notify you within 24 hours to let you know when your items will be ready for pick up. 

 

USA

Please use our shipping rates calculator to get a shipping quotation. At check out please select your desired level of service from the drop-down menu.  Some oversized items will not qualify for postal rates and UPS or DHL rates will be required. All furniture items will require a freight quote.

Our goal is to offer fast delivery at the lowest cost available.We ship in-stock items within 48 hours. Delivery is usually 7-14 days by post but may be delayed by customs clearance. If you need your order quickly please select a DHL or UPS rate 

Customers are responsible for any customs clearance charges and any applicable duties or local taxes. The duty free rate for the USA is 800 dollars. Items over this amount will be subject to duty.

International

Some fragile and oversized items will not qualify for international shipping 

Please use our shipping rates calculator to get a shipping quotation. At check out please select your desired level of service from the drop-down menu. If you do not see your country listed please contact us for a quotation at 416-972-7652 or by email at puttifinefurnishings@gmail.com or through our website contact page.

Our goal is to offer fast delivery at the lowest cost available. We ship in-stock items within 48 hours. Delivery by airmail is usually 10-14 business days but may be delayed by customs clearance.

Note that surface mail delivery will vary depending on the country from 4-12 weeks. Europe is typically 4-6 weeks Asia is 6 -8 weeks. Australia is typically 8-12 weeks by surface mail...airmail is recommended.

International customers are responsible for any customs clearance charges and any applicable duties or taxes.

Please refer to the chart Non Dutiable Thresholds any shipments over these amounts may be subject to duty 

Please note that gels and liquids over 100ml cannot be sent by airmail ...you must select surface post at checkout. 

Terms and Conditions

All prices are in Canadian dollars. Please use our currency converter for an estimate conversion for US dollars and GB pounds. For the USA and international customers you will be charged in Canadian dollars. Charges will be converted to your local currency by your credit card company or Paypal 

Our shipping rates are calculated directly by Canada Post and UPS based on the weight and volume of your order. There is a minimum order rate.

Customers may contact us at any time prior to or after placing an order by contacting us at 416-972-7652 or toll-free at 1-800-649-3120 or by email at puttifinefurnishings@gmail.com

Feel free to contact our sales staff at 416-972-7652 if you wish to order by phone. You will be required to fill out, fax and sign a payment authorization form to complete the order for processing.

We accept VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL through our Shopify secure payment system. For your protection, we will not have access to your credit card details.

Putti Fine Furnishings uses Canada Post DHL and UPS if you would like an alternative delivery service please contact us.
Reasonable same day courier services are available for local deliveries please complete order using collect in person and call us to arrange a delivery.

You will receive an email confirmation from Putti Fine Furnishings itemizing the details of your order. Please review your confirmation immediately and contact us with any errors. If you do not receive a confirmation please check your spam mail or contact us at puttifinefurnishings@gmail.com

During times of a SALE on the website, we receive higher than usual customer volume. Please anticipate 3 to 4 additional days delay on top of estimated delivery times.

We will notify Customers here of any potential holiday related delays due to oversubscribed postal services. During the Christmas, period delays are expected ... please allow two weeks for delivery to the US. For deliveries outside of Ontario please allow 10 days to guarantee Christmas delivery

Some oversize products may have a small freight excess. This may be mentioned in the product description and we will then contact you with the delivery quote prior to fulfilling the order.

We offer the option to add insurance to your order. If you choose this option, a signature will be required upon delivery, unless your delivery address is a PO Box. If the delivery address is not attended at the time that delivery is attempted, there may be a redelivery fee. If the delivery address is a PO Box you will be required to sign and collect the delivery.


With customized products, we will get in touch with you with a delivery time estimate 

In some cases, shipping may be postponed due to a lack of product availability.All items on your order that are in stock will ship within 48 hours Items that are on backorder will be shipped when they are received in stock. In the event of any backorders, we will notify you by email with an expected delivery date. You will be entitled to cancel your order for a full refund or a partial refund for the back ordered items if the time frame is not acceptable.

Please contact us immediately to report any defects or damages in shipping. Please contact us by email at puttifinefurnishings@gmail.com and include a photograph of the damaged product. Please retain all damaged items and packaging until you are advised to return or discard. 

We want you to be happy with your purchase, but in the rare instance that you're not satisfied with your purchase, we will accept returns and issue a store credit in the form of a gift certificate.

 In the event that you need to return an item, you must first notify us by email at puttifinefurnishings@gmail.com for approval, at which time you will receive the return address and authorization number. 

Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.  Items must be returned in unused condition in their original packaging and must be returned within 14 days of the original order date. 

Returns received without a return authorization number will not be recognized. 



If you need to return an item due to error on the part of Putti, we will apologize profusely and send out a replacement at our expense after the incorrect shipment is returned.Incorrect delivery address/returned parcels If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to send it again.

Please send any returns to:

Putti Fine Furnishings, 1104 Yonge St, Toronto, Ontario, Canada, M5R 1W7

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