Shipping Terms & Conditions

CANADA SHIPPING 

Please use our shipping rates calculator to get a shipping quotation . At check out please select your desired level of service from the drop down menu.  Some oversized items will not qualify for postal rates and UPS rates will be required . All furniture items will require a freight quote .
Our goal is to offer fast delivery at the lowest cost available. We ship instock items within 48 hours. Most items will be delivered with in Canada in 7 to 10 days but may take longer to the Territories or remote locations.
For local customers ...If you would like to collect in person. You will need to fill in your address along with your billing information, but you will be offered a "Collect in Person-Free" option on the next step. We will notify you within 24 hours to let you know when your items will be ready for pick up. 
    USA SHIPPING

    Please use our shipping rates calculator to get a shipping quotation . At check out please select your desired level of service from the drop down menu.  Some oversized items will not qualify for postal rates and UPS rates will be required . All furniture items will require a freight quote .

    Our goal is to offer fast delivery at the lowest cost available.We ship instock items within 48 hours. Delivery is usually 10-14 days but may be delayed by customs clearance.Customers are responsible for any customs clearance charges and any applicable duties or local taxes.

     
    INTERNATIONAL SHIPPING

    We will ship some products internationally.

    Some fragile and oversized items will not qualify for international shipping 

    Please use our shipping rates calculator to get a shipping quotation . At check out please select your desired level of service from the drop down menu. If you do not see your country listed  please contact us for a quotation at 416-972-7652 or by email at puttifinefurnishings@gmail.com or through our website contact page.

    Our goal is to offer fast delivery at the lowest cost available. We ship instock items within 48 hours. Delivery by airmail is usually 10-14 business days but may be delayed by customs clearance. Note that surface mail delivery will vary depending on country from 4-12 weeks. Australia is typically 8-12 weeks by surface mail...airmail is recommended.

    Please not that gels and liquids can not be sent by airmail ...you must select surface post at checkout. 

    International customers are responsible for any customs clearance charges and any applicable duties or taxes.

     

    TERMS AND CONDITIONS 

    PRICES
    All prices are in Canadian dollars. Please use our currency convertor for an estimate conversion for US dollars and GB pounds. For USA and international customers, charges will be converted to your local currency by your credit card company.
    SHIPPING RATES
    Our shipping rates are calculated directly by Canada Post and UPS based on the weight and volume of your order.
    CUSTOMER SERVICE
    Customers may contact us at any time prior to or after placing an order by contacting us at 416-972-7652 or toll free at 1-800-649-3120 or by email at puttifinefurnishings@gmail.com
    PHONE ORDERS
    Feel free to contact our sales staff at 416-972-7652 if you wish to order by phone. You will be required to fill out, fax and sign a payment authorization form to complete the order for processing.
    FORMS OF PAYMENT
    We accept VISA, MASTERCARD, AMERICAN EXPRESS and PAYPAL through our Shopify secure payment system. For your protection we will not have access to your credit card details.
    METHOD OF DELIVERY
    Putti Fine Furnishings uses Canada Post and UPS if you would like an alternative delivery service please contact us.
    Reasonable same day courier services are available for local deliveries please complete order using collect in person and call us to arrange a delivery.
    EMAIL CONFIRMATION
    You will receive an email confirmation from Putti Fine Furnishings itemizing the details of your order. Please review your confirmation immediately and contact us with any errors. If you do not receive a confirmation please check your spam mail or contact us at puttifinefurnishings@gmail.com
     if you don't receive your confirmation in a prompt manner.
    SALE SHIPPING SCHEDULE

    During times of a SALE on the website we receive higher than usual customer volume. Please anticipate 3 to 4 additional days delay on top of estimated delivery times.

    HOLIDAY SHIPPING SCHEDULE
    We will notify Customers here of any potential holiday related delays due to oversubscribed postal services. During the Christmas period delays are expected ... please allow two weeks for delivery to the US. For deliveries outside of Ontario please allow 10 days to guarantee Christmas delivery 
    OVERSIZED ITEMS
    Some oversize products may have a small freight excess. This may be mentioned with the product description and we will then contact you with the delivery quote prior to fulfilling the order.
     
    INSURANCE
    We offer the option to add insurance to your order. If you choose this option, a signature will be required upon delivery, unless your delivery address is a PO Box. If the delivery address is not attended at the time that delivery is attempted, there may be a redelivery fee. If the delivery address is a PO Box you will be required to sign and collect the delivery.

    CUSTOMIZED PRODUCTS
    With customized products we will get in touch with you with a delivery time estimate 
    BACK ORDERS
    In some cases, shipping may be postponed due to a lack of product availability.All items on your order that are instock will ship within 48 hours Items that are on backorder will be shipped when they are received in stock. In the event of any backorders, we will notify you by email with an expected delivery date. You will be entitled to cancel your order for a full refund or a partial refund for the backordered items, if the time frame is not acceptable.

    DAMAGES
    Please contact us immediately to report any defects or damages in shipping. Please contact us by email at puttifinefurnishings@gmail.com and include a photograph of the damaged product. Please retain all damaged items and packaging until you are advised to return or discard. 
    REFUNDS & RETURNS
    We want you to be happy with your purchase, but in the rare instance that you're not satisfied with your purchase, we will accept returns and issue a store credit in the form of a gift certificate.  In the event that you need to return an item, you must first notify us by email at puttifinefurnishings@gmail.com for approval, at which time you will receive the return address and authorization number. 
    Return shipping costs are the responsibility of the customer, and original shipping costs will not be refunded.  Items must be returned in unused condition in their original packaging, and must be returned with 14 days of the original order date.  Returns received without a return authorization number will not be recognized. 

If you need to return an item due to error on the part of Putti, we will apologize profusely and send out a replacement at our expense after the incorrect shipment is returned.
    Incorrect delivery address/returned parcels If an incorrect delivery address is provided or a parcel is returned to us as undeliverable, an extra postage fee will apply to send it again.

     

    Please send any returns to:

    Putti Fine Furnishings 
    1104 Yonge st Toronto
    Ontario Canada M5R 1W7